Shipping & Returns
Information about our shipping policies, delivery times, and return procedures.
Shipping Information
Shipping Methods
We offer standard and expedited shipping options for all orders. International shipping is available to select countries.
Processing Time
Orders are typically processed within 1-2 business days. Custom orders may require additional processing time, which will be communicated during the ordering process.
Delivery Times
Standard shipping within Canada: 3-5 business days
Expedited shipping within Canada: 1-2 business days
International shipping: 7-14 business days
Shipping Costs
Standard shipping is free for all orders over $99.99. For orders under $99.99, a flat rate of $9.99 applies. Expedited shipping costs vary based on location and will be calculated at checkout.
Tracking Information
Tracking information will be provided via email once your order has been shipped. You can also track your order through your account on our website.
Returns & Exchanges
Return Policy
We offer a 30-day return policy for all standard items. Items must be in their original condition with all packaging and documentation. Custom pieces are non-returnable.
How to Return an Item
To initiate a return, please contact our customer service team at Ottawa_Opal_Shop@hotmail.com or call us at +1 (613) 555-7890. We will provide you with a return authorization number and shipping instructions.
Refunds
Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item. Shipping costs are non-refundable.
Exchanges
If you wish to exchange an item, please follow the same process as returns. Once we receive your return, we will process the exchange and ship the new item to you.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a return and replacement at no additional cost to you.